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Customer Service

  • Shipping & Delivery

    Lead times vary from product to product. Readymade standard sized products are usually shipped within 2 working days of ordering.

    Bespoke products including ALL logo mats will take at least two weeks to produce plus 2-3 days for shipping. This two week production period starts once we have received your cleared payment.

    If you need something urgently please Contact Us or call us when placing your order. We can sometimes work more quickly than the times specified above but we need to know your deadline as early as possible in the process.

    We use a variety of different couriers depending on the size and weight of your mat. You will usually be required to sign for your delivery and deliveries typically take place during business hours. Please keep this in mind when specifying your delivery address.

  • Privacy & Security

    Company Logo Mats.com uses a market leading secure payment system, SagePay which offers all of the latest security measures you would expect.

    All card details are encrypted using 128-bit encryption; they are not held in clear text on any Website. When you choose to pay online, your card details will not be available to Company Logo Mats.com staff and are not saved anywhere. Your card details are input into Company Logo Mats.com securely and we do not have access to them at any time.

    Your card and address details are security checked and verified with the relevant card issuer and your payment is authorised. You will receive a confirmation message in your internet browser window to tell you that your order has been processed, and we will receive confirmation from Company Logo Mats.com by email.

    However, if you would prefer not to send your credit or debit card details over the internet, you are still able to choose the goods you require using our shopping cart facility.

    At checkout you simply choose your preferred payment option, payment by telephone or by cheque. We would be delighted to take payment for your order by telephone, which is the quickest way apart from paying by card, as we would need to receive the cheque and have it cleared before processing your order. We are open 9am to 5pm Monday to Friday on: contact us on +44 (0) 20 8819 5869

    For further information see our Privacy Policy.

  • Returns & Replacements

    We are unable to offer refunds or exchanges on any used product. Additionally, we cannot offer any refunds for customised or bespoke Goods which are not damaged or defective.

    We are not responsible for return postage other than for incorrectly supplied, defective or damaged Goods, when we would ask you to contact our Customer Services in the first instance to arrange a collection.

    If you do wish to return a product to us, please call 020 8819 5869 or email first so that we can authorise the return and make a recommendation as to the most cost effective courier for you to use.

    • Bespoke items such as custom made logo mats cannot be returned unless faulty
    • Call 020 8819 5869 or Contact Us for authorisation to make a return
    • We can advise you on the most cost effective method for returning goods which could save you money
  • Ordering

    Browse the website or use our mat chooser guide to help you find the perfect mat for your needs. If you are not sure what you need please call us on 020 8819 5869 we would love to help you.

    Add the product you would like to your basket and then checkout.

    We will send you a series of emails, to confirm receipt of your order, to provide a proof if relevant and also to let you know when your mat has been dispatched.

  • Payment, Pricing & Promotions

    We accept payment via Major Credit Cards – Visa, & Mastercard. Our checkout process is encrypted with a 128-bit SSL certificate. This ensures all sensitive data, such as credit card information is processed securely.

    We also accept payment bank transfer and cheque but will need to wait for funds to be cleared before processing your order.

    Prices and promotions displayed on this website apply to items ordered via the website only and may not necessarily be available placing an order via email, telephone or post.

    All promotions are available for the stated time period only and are subject to availability.

  • Viewing Orders

    If you choose to create an account when you place an order with us, you will be able to revisit our website to check progress of your order, and place any subsequent orders more quickly.

    If you choose to check out as a guest you will need to email or call us on 020 8819 5869 for an update.

  • Updating Account Information

    When you log in to your account, you will be able to do the following:
    – Proceed through checkout faster when making a purchase
    – Check the status of orders
    – View past orders
    – Make changes to your account information
    – Change your password
    – Store alternative addresses (for shipping to multiple clients or locations)

    If you have any questions about your account or any other matter, please feel free to email us or by phone at 020 8819 4869.

    To change your account information, click on “my account” above the Company Logo Mats logo at the top of the page. Once you enter your login information you will be brought to your account page, which has a sidebar menu to the left of the screen under the heading “MY ACCOUNT”.

    • To change the way your name appears or your email address, click on the tab in the sidebar menu that says “Account Information”.
    • To change your billing or shipping address click on the tab in the sidebar menu that says “Address Book”. This will bring you to your address page, where you will have the options to click on “Edit Address”, “Delete Address”, or “Add Address”.
    • To subscribe or unsubscribe to the Company Logo Mats.com newsletter, click on the tab in the sidebar menu that says “Newsletter Subscriptions”, where you will have the option to subscribe, or click the box which says unsubscribe.

Company Logo Mats .com is a trading name of Make An Entrance Limited. Registered office: c/o Wright Vigar, 15 Newland, Lincoln, LN1 1XG, ENGLAND. Company number 5493000. VAT registration no: 868 5898 37